Traditional Persian Medallion Washable Rug | Area Rug, Vintage Floral Border

Frequently Asked Questions

Sizing details

Please check the dimensions and size options in each listing before ordering. Measure your space, including clearance for doors and furniture. Room images are styling references; use the written measurements to choose your size. 1 inch = 2.54 cm. For help, send the listing link and your room measurements through Etsy Messages.

Care instructions

Care requirements vary by product. Some rugs are spot-clean or dry-clean only, and coir doormats need a covered, weather-protected location away from direct sunlight and excess moisture. Please follow the care instructions for the specific item you order. Do not assume every rug is machine washable. If a care instruction is unclear, contact us through Etsy Messages before cleaning.

How can I check delivery times and shipping costs?

Select your destination country and the required product size on the listing to see the shipping cost and estimated arrival window. Review these details again at checkout, as they vary by item and destination. If you need an item for a specific date, message us through Etsy before ordering so we can check the available information. Delivery estimates are not guaranteed arrival dates.

Are your products made to order?

Yes. Our designs are prepared by ORLINA and produced to order with disclosed production partners. Materials, production location, processing time, and care instructions vary by item, so please review the specific listing before purchasing. Made-to-order items may enter production shortly after purchase; cancellation requests are accepted within the timeframe shown in our shop policies.

Can I request personalization?

Personalization is available only when the listing clearly shows a personalization option. Enter names, wording, dates, or other requested details exactly as you want them printed and check spelling carefully. If the listing does not offer personalization, message us through Etsy before ordering with the listing link and your request. Please do not place the order until we confirm that the requested change is possible.

Will the colors look exactly like the photos?

We work to display colors as accurately as possible, but screens, lighting, product material, and the printing process can create small differences in tone. Room images are styling references. Please review the close-up product images and written color description before ordering. If you need help matching a room palette, send us the listing link through Etsy Messages.

What should I do if my item arrives damaged?

Please contact us through Etsy Messages as soon as possible and include clear photos of the item, packaging, and shipping label. Keep the packaging until the issue is reviewed. We will check the order details and guide you through the available resolution according to the listing, shop policies, and Etsy’s purchase protection rules.

Do your rugs have a non-slip backing?

Backing and grip vary by product and size. Please check the materials and product details in the specific listing rather than assuming every rug is non-slip. On smooth floors, a suitable rug pad may improve grip, cushioning, and stability. Follow the flooring and rug-pad manufacturer’s guidance, especially on delicate or recently finished floors.